Marc Neil Siskin
5651 Melvin Street
Pittsburgh, Pennsylvania 15217
(412) 422-2881 Home
(412) 401-5623 Cell
msiskin@itcarepgh.com

SKILLS:

Networking
Design and implement Windows 2000 – 2003 server, Windows NT4.0, Novell 5.1, Macintosh OSX Server and AppleShare IP networks. Design Active Directory and Organizational Unit structures.

Instructional Laboratory design
Design and install Macintosh and Windows learning laboratories for University level language instructional support.

System design
Design and implement Windows 2000 – 2003 networks using Active Directory. Design and build standard desktop image for Windows 9x, NT, 2000, XP and Macintosh computers. Create and manage software distribution points. Design and implement LAN and WAN infrastructures using Cisco, Fortigate, SonicWall, and 3Com routers, switches and firewalls.

Network administration
Administer Windows NT 4.0, 2000 & 2003, Citrix Metaframe 1.8 – XP, Microsoft SQL 7.0 – 2000, AppleShare, and Macintosh OSX Servers in single and multiple domains; and in mixed UNIX, Macintosh and Windows environments. Upgrade and administer Microsoft Exchange 5.5 to Exchange 2003. Tape backup using Veritas Backup Exec 7 – 10 and Computer Associates Arcserve. Integrate Blackberry and Palm wireless devices into system. Asset tracking and auditing of computers, software licenses and peripherals including mobile telephones.
 
Technical Support
Provide Tier I and II level support on Hardware, Software and Networking issues. Consult on the selection of hardware and software, support user base in a networked environment and on stand-alone systems running Windows 95/98, Windows NT, Windows 2000, Windows XP, and Macintosh OS9 and OSX operating systems.

Wireless Network
Evaluate and design wireless LAN and WAN networking.

Telephony
Design, implement, program and administer telephone systems from Lucent/Avaya (Merlin Legend), Panasonic (DBS 975), and Toshiba (various systems). Design Voice over IP network.

System design and testing
Design and test software installations on corporate network, evaluate and test desktop and server upgrades, evaluate Windows 2000 and 2003 server, 2000 and XP workstations for deployment in corporate environment. Design and deploy Active Directory forests. Computer system imaging using Symantec Ghost and OS X tools.

Information security
Plan and implement security policies and procedures, data back-up, disaster planning, risk analysis, business continuity planning, virus protection using both Symantec and Network Associates products.

World Wide Web
Design and build web sites [ITCare (www.itcarepgh.com) and Language Learning and Technology Journal (llt.msu.edu)].

Videoconferencing
Establish PictureTel® and PC-based desktop conferencing systems.

Applications
Microsoft Office applications through Office 2003 including MS Outlook, MS Project, Microsoft Visio through 2003, Microsoft SQL 7.0 & 2000 database, PC Anywhere, Lotus Notes/Domino, Microsoft Office for Macintosh.

Graphic design tools
Proficient with, Macromedia DreamWeaver MX, Adobe GoLive CS, Adobe PhotoShop CS, Adobe PageMaker, Adobe Illustrator CS, Microsoft Publisher 2002, Adobe Premiere, iMovie, Adobe Acrobat.

PROFESSIONAL EXPERIENCE

Manager, Modern Language Resource Center – Carnegie Mellon University

                                                                                                                                     2005 - Present

• Manage Modern Language Resource Center for Department of Modern Languages
• Program XML and HTML for French Online courses for the Open Learning Initiative and Pittsburgh Science of Learning Center
• Provide media services for the College of Humanities and Social Sciences at Carnegie Mellon University

Owner – ITCare                                                                                                        2003 – Present

• Independent IT consulting firm specializing in Network and Security issues for the small business and home markets.

Network Systems Manager – PIA/GATF                                                            2004 – 2005

• Manage Information Systems for Printing Industries of America and the Graphic Arts Technical Foundation.
• Upgrade domain to Windows 2003 from Windows NT and consolidated domain structure.
• Upgrade and unify Microsoft Exchange 5.5 e-mail systems to Microsoft Exchange 2003. Upgrade e-mail clients to Microsoft Outlook and Entourage
• Provide strategic technological planning within the organization. Design and implement Active Directory structure integrating Windows and Macintosh clients.
• Manage Macintosh OSX desktop and lab computers
• Manage Windows 98 – XP desktop computers
• Integrate Blackberry and Palm devices into network and e-mail systems.

Systems Engineer – FamilyLinks, Inc.                                                                 2001 – 2003

• Built, installed and upgraded Dell Poweredge 2550 and Compaq Proliant 3000 and 1600 servers migrating from Windows NT to Windows 2000.
• Network Administrator for NT4.0, Windows 2000 and Novell 5.1 networks and Citrix Metaframe and SQL servers.
• Administered server backups using Veritas Backup Exec. Upgraded backup systems to version 8.6 and installed backup system at remote sites
• Technical leader for HIPAA Privacy and Security rules implementation. Security official under HIPAA regulations.
• Designed and implemented network upgrades.
• Established help desk operation for agency including tracking of helpdesk activity.
• Supervised network specialists and provided second and third tier support for the help desk.
• Trainer for software and business processes.
• Led research, design, and implementation of telecommunications, information systems and electronic information security including Active Directory and Exchange e-mail.
• Managed planning, procurement, asset management, software licensing, installation, performance monitoring, upgrades and maintenance of telecommunications and information systems.
• Prepared budget for information and telecommunications operations.
• Lead technical analyst for agency technology unification and interim technology plans.
• Initiated and was technical project leader for conversion to wireless internet service.
• Saved agency $57,000 a year by switching ISP, LEC and negotiating new cell phone contract.
• Developed and implemented policies for technology use.
• Computer system imaging using Symantec Ghost.

MIS Technical Specialist – Forman Enterprises                                               2000 – 2001

• Project leader for the upgrade of AS/400 Integrated Netfinity Server to Windows 2000.
• Project leader for RAS on Windows 2000 internetworking project.
• Webmaster and postmaster for americanoutpost.com. Developed and maintained website.
• Provided operational support for AS/400 applications including Island Pacific Transaction system.
• Provided support for store Point of Sales operations including Connect Remote polling system.
• Provided network and desktop support to users at Forman Enterprises.

Senior Member Technical Staff – AV Technology / Computer Sciences Corporation (CSC)
                                                                                                                                       1997 – 2000

NOTE: CSC took over the technology operations of AV Technology in 1999, and I continued in the same role under the changed management.

• Project Leader for the conversion of the AV Technology Macintosh computing environment to Windows NT. Planned, tested procedures, evaluated results, and implemented conversion.
• Technical Leader for General Dynamics Macintosh file preservation project for CSC.
• Built, configured, and administered Windows NT and AppleShare IP servers for AV Technology.
• Project Leader for Palm® deployment project and biometric ID projects.
• Provided LAN System support for the 36-server domain at General Dynamics Land System.
• Postmaster for avtllc.com e-mail system.
• Evaluated hardware for purchase by CSC for General Dynamics Land Systems.
• Managed hardware and software testing lab for CSC at General Dynamics Land Systems Sterling Heights location.
• Evaluated application software for use within standard corporate computing environment.
• Configured standard desktop computer systems with Windows 95/98, Windows NT 4.0 and Windows 2000. Created and deployed software images using Symantec Ghost.
• Telephone system administration including programming of Panasonic DBS 576 switch.
• Managed tape backup operations using Arcserve and Retrospect products.
• Project manager for new building technical infrastructure.

– Designed network and telephone infrastructure including writing call for proposal, evaluating bids and supervising construction of two buildings linked with fiber-optic cabling.
– Advised builder and architect in adding appropriate telecommunications and server areas.
– Designed office and work area layout and supervised installation of cubicles, electrical wiring, data wiring and telephone wiring.

• Administered network, telecommunications, and computing operations using CISCO IOS, Eagle Raptor firewall, Panasonic DBS, Windows NT, AppleShare IP.

 

Senior Media Designer – University of Michigan                                                     1987 – 1997

• Managed Instructional computer lab at the University of Michigan. Supervised student employees and technical staff, directed Optical Character Recognition facility.
• Prepared budget for Language Resource Center.
• Administered satellite teleconferencing for the University of Michigan.
• Supervised video duplication and video standards conversion activities.
• Consulted on video network operations for University of Michigan UMTV project.
• Produced computer software and video programs for language instruction.
• Designed and installed satellite systems for the Language Resource Center.

EMPLOYMENT HISTORY

2005 – Present Manager, Modern Language Resource Center
2004 – 2005 Network Systems Manager, PIA/GATF
2001 – 2003 Systems Engineer / Network Administrator, FamilyLinks, Inc.
2000 – 2001 MIS Technical Specialist, Forman Enterprises
1997 – 2000 Senior Member Technical Staff, AV Technology and Computer Sciences Corporation
1987 – 1997 Senior Media Designer, Language Resource Center, University of Michigan
1985 – 1986 Production Engineer, Mark Video Enterprises, Ann Arbor, MI
1984 – 1985 Production Engineer, WMHT TV, Schenectady, NY
1982 – 1984 Production and Operations Engineer, WAMC-FM, Albany, NY
1981 – 1982 Production Assistant, Instructional Resources, SUNY College at Buffalo
1977 – 1979 Operations Engineer, WAMC-FM, Albany, NY

EDUCATION

2002 – Implementing and administering Microsoft Windows 2000 Directory Services; Implementing Microsoft Windows 2000 Directory Services Infrastructure; Implementing a Microsoft Windows 2000 Network Infrastructure; Designing a Microsoft Windows 2000 Migration Strategy, New Horizons
2000 – Administering Microsoft Windows NT4.0, New Horizons
1999 – Supporting Microsoft Windows NT4.0 Core Technologies, New Horizons
1990 – Education 603 - Educational Software Design, University of Michigan School of Education
1979 – 1982 Journalism, Broadcasting and Speech (Concentration: Broadcast Production) SUNY College at Buffalo
1974 – 1976 Journalism, Broadcasting and Speech (Concentration: Broadcast Production) SUNY College at Buffalo

PUBLICATIONS and PRESENTATIONS

• "QuickTime 101" (workshop with Philomena Meechan & Claire Bradin Siskin), CALICO '99 Symposium.
• “Data Collection in CALL,” Proceedings of the CALICO 1994 Symposium, March 1994
• “Don't Use a Computer: A Rationale for Appropriate Technology in CALL Evangelism,” Presentation at the CALICO 1993 Symposium, March 1993
• “Multimedia Authoring System Shoot-out,” CALICO 1991 Symposium, March 1991
• “Satellite Footprint,” column in The IALL Journal, 1993 and 1994
• “Distance Education in Language Learning,” Roundtable at International Association of Learning Laboratories biannual conference, May 1995
• “Introduction to Campus Computing resources and to the Internet,” Presentation of the Instructional Workshop Series at the University of Michigan, October 1995

AFFILIATIONS AND PROFESSIONAL ACTIVITIES

• NEALLT – Northeast Association of Language Learning Technology
Technology support for NEALLT conferences 2004, 2005.
 
• IALLT – International Association of Language Learning Technology
Technology support for IALLT conference 1995, Notre Dame University
• CALICO – Computer Assisted Language Instruction Consortium
Technology Liaison for CALICO 2000, 2001 and 2002 Symposia.
Technology support CALICO Symposia 1994 – 1997, 1999.
Chair, CALICO Courseware Development SIG 1995-1996.
Associate Chair, CALICO Courseware Development SIG 1994-1995.

References available upon request.